PayStream, leading provider of accountancy services for contractors and freelance workers, has been awarded the Customer Service Excellence (CSE) award to underline its expertise in delivering excellent customer service.
CSE provides recognition of continuous improvement in customer service delivery and skills development by ensuring that service providers are focusing on the individual needs and preferences of their specific customers.
Mick Lynch, the Customer Service Excellence Assessor said: "Having worked with PayStream, I found them to be totally focused on pleasing the customer and to delivering top class customer service at all times. Staff where extremely friendly, committed and wanted to go the extra mile for their many customers".
For customers, the CSE award is evidence that the highest standards of customer service are in place, while also showing commitment to continue to develop in the future.
Sarah Tasker, Customer Care Manager at PayStream, said: "We have a strong commitment across the business to deliver consistently excellent service and this award has provided us with a formal framework to deliver first class service. Unlike other accreditations the CSE assessment process requires customers and staff to participate in interviews to provide objective feedback on the service provided. The feedback received was phenomenal, and supported our recent survey feedback with 93% of customers happy to recommend our services to a friend!
"Our commitment to the CSE standard is for the long term, as we will now regularly participate in reviews with the Customer Service Excellence Assessor as our business continues to grow. This will ensure that we continue to understand and respond to the needs of our customers to remain the leading provider of accountancy and payroll services."
Paul Malley, Managing Director of PayStream, said: "We are really proud of our achievement in obtaining the Customer Service Excellence accreditation. We have always placed great emphasis on the service we provide to our customers - investing not only in our processes and systems but also in our people to ensure that we can deliver great service levels.
"In achieving the CSE standard we have been successfully assessed against five criteria including customer insight, delivery, timeliness and the quality of our service. Our commitment to all of our customers is that we will continue to build on this with the aim of continuing to deliver a truly exceptional service".